Technical support  for NatHERS house energy raters who use AccuRate, BERS Pro or FirstRate5 ….









Looking for some help?

It doesn’t matter if you’re just after some friendly modelling advice to help with your Energy Rating or scratching your head trying to work out how to demonstrate minimum regulatory compliance for that alternations and additions project, we are here to offer some professional guidance.

We provide timely advice covering technical and modelling support for all NatHERS accredited software.

EIB’s NatHERS support program is available to troubleshoot any energy rating matter you might have and provide guidance on your assessments to ensure you achieve the best results. We focus on finding the right answer to your question.

Unlimited support like no other

No matter how big or small your concern, one of our experienced and highly skilled committee members from the Education In Building Training and Technical Advisory Committee will assist you.

Unlike other providers who only offer a limited number of support services , Education In Building offers unlimited support throughout the year.

No need for you to hold onto your precious queries in case you need them at a later date then run the risk of never using them.

With a cost effective monthly plan, EIB’s NatHERS support program offers helpful advise whenever needed and within the guidelines of our fair use policy.

Nationwide House Energy Rating Scheme

The NatHERS support program details

What’s the price?

Education In Building offer this unique service for just…..


Per month for a minimum of  12 months plus GST

Minimum term

Minimum term

The Minimum term is 12-months


Your bill is issued once you have provided your application details and include the 12 month subscription charge in advance.

Early Termination

No refunds will be offered for early termination. 

The benifits

Benefits for you:

  • Puts your everyday energy rating issues in the hands of experts
  • Offers our most comprehensive support, from software setup to diagnostics and troubleshooting
  • Saves time, money and frustration
  • Let us give you the peace of mind that you are completing your clients assessments accurately.
  • Our NatHERS support program is strictly confidential.
  • We only use certified professional consultants.
  • We are the only Registered Training Organisation offering unlimited support.
Fair usage policy

To ensure the continued availability of our services, we have a ‘Fair Use Policy’ to make sure our services are not subject to misuse.

Excessive Use
Excessive use is a continuing and unreasonably disproportionate use of the service when compared to other users. In the case of the EIB Help Desk, use in excess of ten times the average usage of all customers is considered excessive use. If we think you are using this service excessively we may refuse you access to this feature and begin applying quota restrictions on your account.


EIB Assist is facilitated by Graham Energy in partnership with Paul Kearney & Associates Pty Ltd, trading as, Education in Building.

RTO Code: 32418
ABN: 16 601 505 837

EIB Update

Subscribe to EIB Update and we will keep you informed about the latest news items related to NatHERS Energy Raters as well as CPD training courses designed specifically to improve Thermal Performance Assessments.

Education In Building is committed to helping Thermal Performance Assessors and focus on continuous improvement and help stay up to date and continually build skills, knowledge and expertise in the energy efficiency sector.

Need more information?

Do you have further questions about this offer?

Or, would you like to proceed ?

Either way, we’re happy to help. Just click or dial the number below.