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1300 139 909Privacy Policy
Education In Building (EIB) is committed to protecting your privacy and handling personal information in a responsible and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with our services, attend our events, or use our website.
Collection of Personal Information
EIB may collect personal information that is necessary to provide our services, process registrations, administer training programs, communicate with clients, and comply with legal obligations.
Personal information may be collected through:
- Registration and application forms
- Event bookings and enquiries
- Website forms and online registrations
- Email correspondence
- Telephone communications
- Other interactions with EIB
The personal information we collect may include your name, contact details, employer details, training records, and any other information relevant to the services we provide.
Use of Personal Information
The information we collect is used only for the purposes for which it was collected, including:
- Processing registrations and applications
- Delivering training and related services
- Communicating with participants and clients
- Managing events and attendance records
- Meeting legal and regulatory requirements
- Improving our services and website
Disclosure of Personal Information
As a general rule, EIB does not disclose personal information to third parties without your consent.
We may disclose personal information where:
- Required or authorised by law
- Necessary to provide our services
- Required by government agencies, regulators, or accreditation bodies
- You have expressly consented to the disclosure
EIB does not sell, rent, license, or trade personal information to third parties.
Data Security
EIB takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We maintain appropriate physical, electronic, and administrative safeguards, including restricted access to personal information and industry-standard security measures. Access to personal information is limited to authorised personnel who require the information to perform their duties.
While every reasonable effort is made to secure information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Website Use and Online Communications
Our website has been developed to provide information and facilitate communication with clients and stakeholders.
Any information voluntarily submitted through public areas of a website, forum, or similar platform may become publicly accessible. Users should exercise caution before disclosing personal information online.
EIB recommends that users take appropriate precautions when opening email attachments or downloading files from our website. While reasonable measures are taken to protect our systems from viruses and other malicious software, EIB does not warrant that electronic communications or downloaded files will be free from viruses or other harmful components.
To the maximum extent permitted by law, EIB accepts no liability for any loss, damage, cost, or expense arising from the use of electronic communications, website downloads, or viral contamination.
Website Content and Third-Party Links
Information published on the EIB website is provided for general information purposes only. While EIB endeavours to ensure information is accurate and up to date, no guarantee is given regarding its completeness, accuracy, or suitability for any particular purpose.
Users rely on website content at their own risk and should seek advice from an authorised EIB representative before acting on any information provided.
Our website may contain links to third-party websites for convenience. EIB does not control, endorse, or accept responsibility for the content, privacy practices, or accuracy of information contained on third-party websites.
Access and Correction
You may request access to personal information held by EIB about you and request corrections where the information is inaccurate, incomplete, or out of date.
Requests for access or correction should be submitted in writing using the contact details provided below.
Event Cancellation Policy
For training courses, events, and workshops:
- Cancellation requests must be submitted in writing at least fourteen (14) days before the scheduled event date.
- A cancellation administration fee of $500.00 plus GST may apply.
- Refunds will generally not be provided where a participant fails to attend or cancels within fourteen (14) days of the event.
EIB reserves the right to assess exceptional circumstances at its discretion.
Changes to this Policy
EIB may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or operational requirements. The most current version will be published on our website.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have concerns regarding how your information has been handled, please contact:
Education In Building (EIB)
Email: admin@eib.edu.au
Phone: 1300 139 909